Privacy

Your Personal Information - General Data Protection Regulation (GDPR)

GDPR is legal protection for personal information from May 2018. This tells you what personal information I gather via my website, and why, and what your rights are.

Therapist’s Name/Identity: Amanda Williams / Footsteps Reflexology

Therapist’s & Data Controller Contact Details:

Footsteps Reflexology The Station House St Nicholas Cardiff CF5 6SH

Telephone: 07961283526
Email: footstepsreflexologywales@gmail.com

The purpose of processing client data

In order to give the best possible treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I will take basic contact details and information via my website to allow me to contact you and to handle bookings.

Lawful basis for holding and using client information

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it

In order to give the best possible treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information to be held is:

• Your contact details
• Medical history and other health-related information (which I will take from you at first consultation)
• Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How long I retain your information for

I will keep your information for 7 years after your last treatment.

Your data will not be transferred outside the EU without your consent.

Protecting your personal data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you give me in relation to:

• Appointment times
• Therapy information or information related to your health
• Newsletters and promotions (you may unsubscribe from this at any time)

Your rights

GDPR gives you the following rights:

• The right to be informed: To know how your information will be held and used (this notice).
• The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you.
• The right to restrict processing of personal data: You have the right to request limits on how your therapist uses your personal information.
• The right to data portability: Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at: ico.org.uk

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane, Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: ico.org.uk

Therapist’s rights

Please note:

• If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
• Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

My cancellation policy

I am sure you can appreciate that cancelled appointments and no-show appointments are costly to me as a small business and affects my income. Things happen, so it’s no problem if you need to rearrange or cancel an appointment up until 24 hours before your appointment. After 24 hours, there will be a £20.00 cancellation fee.

By booking an appointment you agree to this cancellation policy